At Formfutura we strive to keep shipping costs and shipping times to a minimum. We are service-minded and always try to give our customer the best value for their money, meaning short delivery times and the lowest possible shipping costs. We will never make a profit from our shipping.
Shipping costs are calculated by your order’s total weight including packaging. Our products are shipped from our warehouse in Nijmegen and can be sent to all countries in the world with UPS. Please see below overview from UPS with their tariffs per geographical zone and weight. A single parcel can have a maximum weight of 20 or 30Kg (depending on the country), this however doesn't mean you can't order more, it just means that the order will be devided over 2 (or multiple) parcels.
We ship our products worldwide. Under normal circumstances we will ship orders within 1-2 working days, unless specified otherwise by us. Orders are shipped with UPS. Once we have delivered your order to UPS you will receive an email with tracking information from the Track & Trace service from UPS.
Please see below overview with the indicated delivery times to European countries with UPS:
If you require information about delivery times to non European countries please contact us.
*If you live in the Netherlands, it is also possible to pick up your order in our warehouse. When finalising your order you can simply choose the option “Free Local Pickup” and we are more than happy to hand out your order to you in our warehouse. You also have the option to pay in our warehouse, simply choose the option “Pay in Store” during checkout in our webshop. Please contact us via email/phone to make an appointment to pick up your order.
By means of our website we try to give the customer the best information about our products. If a product does not meet with the customer's expectations it can be returned under certain conditions.
Formfutura accepts returns for any unaffected standard items (where “unaffected” means the purchase has never been used or otherwise changed) within 14 calendar days from the date of receipt of merchandise. After such time, all sales are considered final. Formfutura cannot accept returns on purchased products that have been used in any way. The products are returned at the expense and risk of the customer, unless the delivered goods do not correspond to the goods ordered. To arrange a return shipment email us at email@example.com.
All returns are credited as store credit upon receipt for orders after 14 calender days of payment. Customers are responsible for return shipping costs unless the product arrives damaged or defective. Please contact us before returning any orders, so we can make all the necessary arrangements.
The return address for packages is:
Formfutura Groenestraat 215 6531 HH Nijmegen The Netherlands